MAPAS User Data Handling Policy
Last Updated: August 25, 2026
1. Purpose
This User Data Handling Policy explains how MAPAS ("MAPAS", "we", "us", or "our") collects, accesses, uses, stores, shares, protects, and deletes user data when users access or use the MAPAS application, website, and related services.
MAPAS is committed to handling user information responsibly and transparently and to protecting personal information in accordance with applicable laws and regulations.
This policy should be read together with the MAPAS Privacy Policy, Terms & Conditions & EULA, and Data Deletion Policy.
2. Scope
This policy applies to user information collected through MAPAS, including information related to:
- User accounts
- Transportation and rides
- Delivery services
- Food orders
- Pharmacy services
- Doctors and clinics
- Appointments
- Location and maps
- Messaging
- Payments
- Customer support
- Website usage
3. Types of User Data We Handle
Depending on the services used, MAPAS may handle:
Account Information
- Full name
- Mobile phone number
- Country code
- Authentication information
- Account preferences
- Language preferences
Location Information
- Current location
- Pickup location
- Destination
- Routes
- Ride and delivery tracking information
- Nearby-service locations
Service Information
- Ride requests
- Vehicle type
- Delivery requests
- Food orders
- Pharmacy requests
- Doctor or clinic selections
- Appointment details
- Service history
Communication Information
- Messages
- Customer support communications
- Reviews and feedback
Technical Information
- Device type
- Operating system
- App version
- IP address
- Technical logs
- Crash and performance information
Payment Information
Where payment services are available, MAPAS may process transaction-related information.
Payment-card information may be handled directly by third-party payment providers rather than stored by MAPAS.
4. How MAPAS Collects User Data
MAPAS may collect information when users:
- Create an account
- Verify their phone number
- Request a ride
- Place an order
- Request a delivery
- Search for pharmacies, doctors, or clinics
- Book an appointment
- Use location-based features
- Communicate with drivers or partners
- Contact customer support
- Use the MAPAS website or application
MAPAS may also automatically collect certain technical information when the application or website is used.
5. Purpose of Data Handling
MAPAS uses user information only for legitimate purposes connected with providing and improving the Services. These purposes may include:
- Creating and managing accounts
- Verifying user identity and phone numbers
- Processing ride requests
- Matching users with drivers
- Processing deliveries and orders
- Providing pharmacy and healthcare-related services
- Facilitating appointments
- Providing maps and navigation
- Providing live ride and delivery tracking
- Communicating with users
- Processing payments
- Providing customer support
- Maintaining security
- Preventing fraud and abuse
- Troubleshooting technical problems
- Improving MAPAS services
- Complying with legal obligations
6. Location Data Handling
Location information is an important part of MAPAS transportation and delivery services. MAPAS may use location information to:
- Identify the user's current position
- Set pickup locations
- Calculate routes
- Estimate travel times
- Find nearby services
- Match users with nearby drivers
- Track active rides and deliveries
MAPAS will request the appropriate device permission before accessing location information where required.
- Users can manage location permissions through their device settings.
- If location permission is denied, certain MAPAS features may not function correctly.
7. Healthcare and Pharmacy-Related Information
MAPAS may facilitate access to doctors, clinics, pharmacies, and appointments.
Because some information associated with these services may be sensitive, MAPAS will limit its handling to information reasonably necessary to provide the requested service or for other lawful purposes.
MAPAS is not a substitute for a doctor, pharmacist, or other healthcare professional.
Users should avoid submitting unnecessary sensitive medical information through general MAPAS messaging or other features.
8. Data Sharing
MAPAS may share relevant information when necessary to provide a requested service.
Drivers
Information necessary to complete a ride may be shared with the assigned driver, such as:
- User name
- Pickup location
- Destination
- Relevant ride information
Delivery Personnel
Relevant information may be shared to complete a delivery.
Restaurants
Information necessary to process and fulfill a food order may be shared with the relevant restaurant.
Pharmacies
Information necessary to fulfill a pharmacy request may be shared with the selected pharmacy.
Doctors and Clinics
Information necessary to facilitate an appointment may be shared with the relevant healthcare provider.
9. Third-Party Service Providers
MAPAS may use trusted third-party providers to support the Services, including providers for:
- SMS and OTP verification
- Maps and geolocation
- Cloud hosting
- Payment processing
- Analytics
- Notifications
- Customer support
- Security
Examples may include Twilio for SMS/OTP services and Google Maps Platform for mapping and location functionality.
- Third-party providers may process information on behalf of MAPAS and may have their own privacy policies and terms.
- MAPAS will seek to limit information shared with service providers to what is reasonably necessary for the service they provide.
10. Data Security
MAPAS takes reasonable technical and organizational measures to protect user information from:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Security measures may include access controls, authentication, secure communications, monitoring, and appropriate data-storage protections.
- However, no internet-based system can guarantee complete security.
11. Access to User Data
Access to user information within MAPAS should be limited to authorized personnel, systems, and service providers that require the information to perform legitimate functions.
MAPAS should not provide unrestricted access to user information.
Where possible, access should follow the principle of least privilege, meaning individuals and systems receive only the access necessary for their responsibilities.
12. Employee and Partner Responsibilities
MAPAS personnel, drivers, delivery personnel, partners, and service providers who have access to user information are expected to:
- Use information only for legitimate service purposes.
- Keep user information confidential.
- Not sell or misuse user information.
- Not access information without authorization.
- Not copy or disclose information unnecessarily.
- Follow applicable security and privacy requirements.
13. Data Retention
MAPAS will retain user information only for as long as reasonably necessary for:
- Providing the Services
- Maintaining account records
- Processing transactions
- Customer support
- Fraud prevention
- Security
- Dispute resolution
- Legal and regulatory requirements
When information is no longer required, MAPAS will take reasonable steps to delete, anonymize, or securely dispose of it where legally permitted.
14. Data Deletion
Users may request deletion of their MAPAS account and personal information.
Where available, users can request deletion through:
Users may also contact MAPAS through the privacy or support contact provided on the MAPAS website.
- Some information may need to be retained where required by law or necessary for legitimate legal, security, accounting, or fraud-prevention purposes.
For more information, see the MAPAS Data Deletion Policy.
15. User Rights
Subject to applicable law, users may have rights to:
- Know how their information is being handled
- Access their personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about data handling practices
Requests can be submitted using the MAPAS privacy contact information.
16. Data Accuracy
Users are responsible for providing accurate and current information.
Users may be able to update account information through the MAPAS application.
If inaccurate information cannot be corrected through the application, users may contact MAPAS support.
17. Children's Data
MAPAS is not intended for individuals who are not legally permitted to use the Services under applicable law.
MAPAS does not knowingly collect children's personal information where such collection is prohibited by applicable law.
18. International Data Processing
Some MAPAS technology and service providers may store or process information outside Togo.
Where information is transferred internationally, MAPAS will take reasonable steps to ensure that applicable data protection requirements are followed.
19. Data Breaches and Security Incidents
If MAPAS becomes aware of a security incident involving user information, MAPAS will assess the incident and take reasonable steps to:
- Contain the incident
- Investigate the cause
- Protect affected information
- Restore affected systems
- Take corrective measures
- Provide notifications where required by applicable law
20. Prohibited Use of User Data
MAPAS personnel and service providers must not use user information for unauthorized purposes, including:
- Selling user information without authorization
- Unauthorized marketing
- Personal use
- Harassment
- Fraud
- Unauthorized surveillance
- Accessing information without a legitimate reason
- Sharing information with unauthorized individuals
21. Changes to This Policy
MAPAS may update this User Data Handling Policy when necessary to reflect:
- Changes to MAPAS services
- Changes in technology
- Changes in data-handling practices
- Changes in applicable laws or regulations
The latest version will display the applicable Last Updated date.
22. Contact Information
For questions, concerns, or requests relating to the handling of user information, contact:
MAPAS
Company / Legal Entity: [Insert Legal Company Name]
Privacy Email: [Insert Privacy Email]
Support Email: [Insert Support Email]
Phone: [Insert Contact Number]
Address: [Insert Business Address]
Website: [Insert MAPAS Website]
23. Related MAPAS Policies
This policy should be read together with:
MAPAS User Data Handling Policy
Last Updated: August 25, 2026