MAPAS Privacy Policy
Last Updated: August 24, 2026
MAPAS ("MAPAS", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect information when you use the MAPAS mobile application, website, and related services (collectively, the "Services").
MAPAS is intended primarily for users in Togo and may be used to access transportation, delivery, food, pharmacy, healthcare directory, appointment, messaging, and related services.
This Privacy Policy is intended to be consistent with applicable data protection requirements, including Togo's Law No. 2019-014 of October 29, 2019 relating to the protection of personal data.
1. Information We Collect
Depending on how you use MAPAS, we may collect the following information.
Account Information
When you create an account, we may collect:
- Full name
- Mobile phone number
- Country code
- Password or authentication information
- Profile information
- Account preferences
- Language preference
We use your phone number to create and secure your account and, where applicable, send verification codes.
Location Information
When you use transportation or delivery services and provide permission, MAPAS may collect location information, including:
- Current location
- Pickup location
- Destination
- Route information
- Driver or rider location
- Delivery location
- Location history associated with a ride or delivery
Location information is used to provide services such as ride matching, navigation, delivery tracking, estimated arrival times, and nearby-service suggestions. You may control location permissions through your device settings. Some MAPAS services may not function properly if location access is disabled.
Ride and Transportation Information
When you request transportation, we may collect:
- Pickup and destination locations
- Ride type
- Ride date and time
- Ride status
- Driver/rider information
- Fare or pricing information
- Ride history
- Ratings or feedback
Delivery and Food Information
When you use delivery or food services, we may collect:
- Pickup and delivery locations
- Order information
- Restaurant or partner information
- Delivery status
- Delivery history
- Instructions provided by you
- Relevant transaction information
Pharmacy Information
When you use pharmacy-related services, we may collect information necessary to process your request, such as:
- Pharmacy selected
- Medicine or product requested
- Pickup location
- Delivery location
- Order details
- Communication relating to the request
Please do not provide unnecessary medical or highly sensitive information through general messaging or other MAPAS features.
Doctor and Appointment Information
When you use doctor or appointment services, we may collect information necessary to facilitate the requested service, such as:
- Doctor or clinic selected
- Appointment date and time
- Appointment status
- Information you voluntarily provide when arranging an appointment
Where information relates to health or medical matters, we will handle it with appropriate care and only process it for legitimate purposes connected with the requested service or as otherwise permitted by applicable law.
Messages and Communications
If MAPAS provides messaging between customers, drivers, delivery personnel, pharmacies, doctors, clinics, or other partners, we may process messages and related communication information to:
- Facilitate communication
- Provide requested services
- Resolve disputes
- Investigate fraud, abuse, or safety issues
- Maintain platform security
Device and Technical Information
We may automatically collect certain technical information, such as:
- Device type
- Operating system
- App version
- IP address
- Browser information
- Device identifiers
- Crash reports
- General usage information
This information helps us maintain, secure, troubleshoot, and improve MAPAS.
2. How We Use Your Information
We may use personal information to:
- Create and manage your MAPAS account
- Verify your phone number
- Process ride requests
- Match users with available drivers or service providers
- Process food and delivery requests
- Help users locate pharmacies, doctors, clinics, and other services
- Facilitate appointments
- Provide maps, routing, and location-based services
- Send service notifications
- Send OTP verification codes
- Communicate with you about your requests
- Provide customer support
- Process payments where applicable
- Maintain ride, order, and appointment history
- Detect and prevent fraud, misuse, and security threats
- Improve MAPAS and develop new features
- Comply with legal and regulatory obligations
We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. Legal Basis for Processing
Depending on the circumstances, we may process personal information based on:
- Your consent
- The need to provide a service you requested
- The performance of an agreement with you
- Compliance with legal obligations
- Protection of users, the platform, and others
- Legitimate business purposes where permitted by applicable law
Where consent is required, you may withdraw your consent subject to applicable legal requirements and the consequences of doing so.
4. Sharing of Information
MAPAS may share relevant information with parties necessary to provide the Services. These may include:
Drivers and Riders
When you request a ride or delivery, relevant information may be shared with the driver or rider so the service can be completed. For example, this may include:
- Name
- Pickup location
- Destination
- Contact or communication information where necessary
- Ride or delivery details
Pharmacies, Doctors, Clinics, Restaurants and Other Partners
Where you request a service from a MAPAS partner, relevant information may be shared with that partner to fulfill your request.
Service Providers
We may use third-party providers for services such as:
- SMS and OTP verification
- Cloud hosting
- Maps and geolocation
- Payment processing
- Analytics
- Customer support
- Security
- Notifications
These providers may process information on our behalf and should only receive information necessary for the services they provide.
Legal and Regulatory Authorities
We may disclose information where required by law, legal process, court order, or lawful request from an authorized authority.
5. Google Maps and Location Services
MAPAS may use mapping and location services provided by third-party providers such as Google Maps Platform.
These services may process location information and related information necessary to provide mapping, routing, search, and navigation functionality.
Your use of mapping functionality may also be subject to the applicable terms and privacy policies of the relevant map provider.
6. SMS and OTP Verification
MAPAS may use third-party SMS providers, such as Twilio, to send verification codes and service-related messages.
When you request phone verification, your phone number may be transmitted to the relevant SMS provider for the purpose of delivering the verification message.
7. Payments
If MAPAS provides payment functionality, payment information may be processed by third-party payment providers.
MAPAS may not directly store complete payment-card information when payment processing is handled by an external payment provider.
Payment providers may have their own privacy policies and terms.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials and device secure and should notify us if you believe your account has been compromised.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing the Services
- Maintaining account and transaction records
- Resolving disputes
- Preventing fraud
- Meeting legal and regulatory requirements
- Protecting our legal rights
When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Be informed about how your information is processed
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is used and shared
Togo's data protection framework recognizes rights including information, access, objection, rectification, and deletion/erasure.
To exercise your rights, contact us using the information provided below.
11. Account Deletion
You may request deletion of your MAPAS account and associated personal information, subject to information that we are legally required or permitted to retain.
Where available, you may request account deletion through the MAPAS application.
You may also contact us at:
Email: [Privacy/Support Email]
12. Children's Privacy
MAPAS is not intended for children who are not legally permitted to use the Services under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
13. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Understand website usage
- Improve performance
- Protect against fraud and abuse
Where required, we will request appropriate consent before using non-essential cookies.
14. Third-Party Services
MAPAS may contain links to or integrations with third-party services.
Third-party services operate under their own terms and privacy policies. MAPAS is not responsible for the privacy practices of third-party services that it does not control.
15. International Data Transfers
Some MAPAS service providers may process or store information outside Togo.
Where personal information is transferred across borders, MAPAS will take appropriate steps required by applicable data protection laws and regulations.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- MAPAS services
- Technology
- Legal requirements
- Privacy practices
When we make significant changes, we will provide appropriate notice through the website, application, or other reasonable means.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently updated.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
MAPAS
Company/Legal Entity: [Insert Legal Company Name]
Address: [Insert Business Address]
Email: [Insert Privacy Email]
Phone: [Insert Contact Number]
Website: [Insert MAPAS Website]
We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.
18. Governing Law
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations, including the laws of the Republic of Togo where applicable.
By using MAPAS, you acknowledge that you have read and understood this Privacy Policy.