MAPAS Data Deletion Policy

1. Your Right to Request Deletion

You may request the deletion of your MAPAS account and associated personal information.

Depending on applicable law, certain information may need to be retained for a limited period to:

• Comply with legal or regulatory requirements
• Complete pending transactions
• Resolve disputes
• Prevent fraud or abuse
• Protect the security of MAPAS and its users
• Establish, exercise, or defend legal claims

Where retention is legally required, the relevant information will be securely retained only for the required period and will not be used for unrelated purposes.

2. What May Be Deleted

When you request account deletion, MAPAS will take reasonable steps to delete or anonymize personal information associated with your account, where legally permitted.

This may include:

• Full name
• Mobile phone number
• Profile information
• Account preferences
• Saved addresses or locations
• Ride history associated with your account
• Delivery history
• Food orders
• Pharmacy requests
• Appointment information
• Messages and communications
• Other personal information associated with your account

Some information may be retained where required or permitted by law.

3. Information That May Be Retained

Certain information may need to be retained after account deletion, including information necessary for:

• Tax and accounting requirements
• Financial transaction records
• Fraud prevention
• Security investigations
• Dispute resolution
• Legal obligations
• Regulatory compliance
• Protection of MAPAS's legal rights

Where possible, retained information will be minimized and separated from active user accounts.

4. How to Request Account and Data Deletion

Users may request deletion through the MAPAS application where the account deletion feature is available.

For security purposes, MAPAS may request reasonable information to verify that the request is being made by the account owner.

5. Verification of Deletion Requests

MAPAS may verify the identity of the person requesting deletion before processing the request.

This is intended to prevent unauthorized persons from deleting another user's account or personal information.

We will not request your password or other unnecessary sensitive information solely for the purpose of verifying a deletion request.

6. Processing Time

MAPAS will make reasonable efforts to process verified deletion requests within the period required by applicable law.

Some information may remain temporarily in backup systems or security logs and will be deleted or overwritten according to applicable retention schedules.

7. Effect of Account Deletion

Once your account is deleted:

• You may no longer be able to access your MAPAS account.
• Your saved profile information will no longer be available.
• Your ride, delivery, food, pharmacy, and appointment history may no longer be accessible through the app.
• Active or pending services may need to be cancelled before deletion.
• You may need to create a new account if you return to MAPAS in the future.

Deleting your MAPAS account does not automatically cancel obligations or transactions that have already been completed.

8. Third-Party Service Providers

MAPAS may use third-party service providers for services such as:

• SMS and OTP verification
• Maps and location services
• Payment processing
• Cloud hosting
• Analytics
• Notifications
• Customer support

Some information may be processed by these providers on MAPAS's behalf. When a deletion request is processed, MAPAS will take reasonable steps, where applicable, to request deletion or anonymization of personal information held by service providers, subject to their legal and contractual obligations.

9. Data Security

MAPAS takes reasonable technical and organizational measures to protect personal information during storage, processing, and deletion.

However, no electronic system can guarantee complete security.

10. Privacy Policy

For more information about how MAPAS collects, uses, stores, and shares personal information, please see the MAPAS Privacy Policy.

11. Contact Us

For questions or requests relating to account or data deletion, contact:

12. Changes to This Policy

MAPAS may update this Data Deletion Policy when necessary to reflect changes in our Services, technology, legal requirements, or privacy practices.

The latest version will always display the applicable Last Updated date.